Virtual Assistant • Customer Support • Data Support
I help teams stay organized, respond fast, and keep data clean — so operations run smoothly. Strong documentation, consistent follow-ups, and detail-focused execution.
Samples below are anonymized for confidentiality.
Services
A flexible skill set that fits most remote support roles.
Admin & Operations Support
Documentation, trackers, scheduling support, SOPs, file organization, task follow-ups.
Customer Support
Email/chat responses, inbox triage, templated replies, escalation notes, clean handoffs.
Lead & List Building
Research, list cleanup, spreadsheet structuring, CRM updates, outreach support workflows.
Data & QA Support
Annotation-style labeling, validation checks, formatting consistency, instruction-following QA.
Work Samples (Anonymized)
Download the files below. (Make sure these files are uploaded in the same Cloudflare deployment.)
Resume (PDF)
View or download the latest copy.
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Case Studies
Real-world style examples based on my workflow. All details are generalized/anonymized.
Operations Tracker + KPI Snapshot
Problem: Team needed a simple way to track daily work and quickly see progress.
What I did: Built a structured tracker with clear statuses, date fields, and KPI rollups for weekly reporting.
Deliverable: Lead_Tracker_and_KPI_Sample.xlsx
Inbox Triage + Follow-up SOP
Problem: Messages were getting missed and follow-ups were inconsistent.
What I did: Created a repeatable workflow for categorizing, prioritizing, escalating, and tracking follow-ups.
Deliverable: SOP_Inbox_and_Followups.docx
Lead Sheet Standardization
Problem: Lead lists came from different sources and formats, causing duplicates and messy notes.
What I did: Standardized columns, cleaned formatting, and organized entries for easier outreach and CRM import.
Deliverable: Sample_Lead_Sheets.xlsx
Case Tracking Layout
Problem: Needed consistent day-by-day tracking across multiple categories without losing structure.
What I did: Organized sheets with consistent headers, clean formatting, and status fields for tracking updates.
Deliverable: LIST_OF_CASES_SAMPLE_ANONYMIZED_OPTION1.xlsx
Want a role-specific version (VA / CSR / Lead Gen / Data QA)? I can tailor this page for the position while keeping it universal.
About
I’m a remote support professional focused on accuracy, follow-through, and clear communication. I’m comfortable working across admin, customer support, lead research, and data/QA tasks — and I adapt quickly to new tools and processes.
How I work
Clear notes, consistent formatting, and reliable follow-ups. I document processes so tasks are repeatable and easy to hand off.
Availability
Philippines (remote). Flexible hours aligned to client needs.
Contact
Send a message and tell me what you need help with. I’ll reply as soon as I can.
You can reach me via WhatsApp or LinkedIn.